Scope
This policy applies to the public experience, accounts, organization workspaces, operational modules, integrations, support, and related features that form part of the service.
Information we may handle
We handle information needed to provide, administer, protect, and improve the service. Depending on use, this may include:
- Identity and account data, such as name, email, protected credentials, and verification status.
- Organization and operational data entered or connected to the service by authorized users.
- Technical and security metadata, such as session activity, audit events, network addresses, and signals needed to prevent abuse.
- Commercial, subscription, billing, or payment records where applicable, without making a specific claim about card-data processing.
- Communications sent to support, sales, or contact teams.
How we use information
We use information to provide and maintain the service, authenticate users, apply permissions, process requested operations, provide support, protect accounts and organizations, prevent fraud or abuse, meet applicable obligations, and communicate relevant changes.
Service providers
We may rely on providers of infrastructure, hosting, security, communications, transactional email, support, operational analytics, and commercial processing. These providers receive only the access needed to perform their role under applicable conditions.
Retention
We retain information for as long as reasonably needed to operate the service, preserve integrity and security, resolve incidents, meet agreements, and address legal obligations. Retention depends on the information, operational context, and applicable requirements.
Security
We apply reasonable technical and organizational measures intended to protect the confidentiality, integrity, and availability of the service. No system can guarantee absolute security, so users must also protect their credentials and devices.
Information requests
Where applicable, you may request access, correction, updating, export, or other handling of your information. Some requests may be limited by legal duties, security, record integrity, third-party rights, or legitimate operational needs.
International processing
Infrastructure or providers supporting the service may process information in different countries. We seek to have that processing carried out with reasonable safeguards and under applicable conditions.
Customer and organization information
Each organization is responsible for having appropriate authority and grounds to enter, connect, and use information in its workspace. Organization administrators control member access according to available features.
Changes to this policy
We may update this policy to reflect changes in the service, operating practices, or applicable requirements. The current version will be published on this page, and material changes will be communicated when appropriate.
Contact
You may contact SB Smart Solutions Tech with privacy questions or requests for guidance about the handling of information.
Contact for legal and privacy questions: contacto@sbsmart.tech